Rules & Regulations

Payments

• 50% of the total payable amount has to be deposited, in advance, for booking confirmation. Please note that the booking will not be confirmed unless the advance deposit is received.
• Balance estimated 50% payment has to be made on or before the arrival at our facility. Check-in will not be processed unless full estimated payments are made. Other extra payments (e.g. for additional and high-end therapies, etc.) can be paid as and when due, during the stay. Payments through Credit/Debit cards, online payment, cash, and demand drafts are accepted. (1.25% extra charge will be levied on payments by Cards).
• One package admits one person. Cost shall vary based on single or double occupancy.
• Extra therapies, medical test reports, Laundry, and other facilities will be charged extra, as per tariff.
• Package tariff is inclusive of stay, wellness diet & basic Therapies, as prescribed by our doctor.

General Rules & Regulations

1. Admission Rules

• The right of admission is reserved and is non-transferable.
• Even after provisional clearance, final admission will be confirmed only after a physical examination by our doctors. If any major discrepancy is found, admission may be denied.
• Guests arriving before admission hours will be provided accommodation, subject to availability, but treatments will begin only after medical clearance.
• Early check-ins (between midnight and 5:00 am on the day of admission) will incur 50% of the one-day tariff as night charges. Prior intimation is required to arrange rooms.

2. Treatment & Therapy Guidelines

• All treatments, therapies, and diet are prescribed by our doctors. Personal choice of therapy is not possible.
• Therapies are scheduled by our treatment section. Delay in reporting for therapy may result in a shorter duration of treatment.
• Some treatments are not recommended for female guests during menstruation. Alternate therapies will be provided as per the doctor’s advice.
• A panel of consulting doctors is available at the centre. In case of any emergency, patients may be shifted to S.M.B.T. Hospital nearby.
• Guests are required to follow the prescribed treatment plan. The management will not be liable for any adverse health events arising from undisclosed medical history or non-compliance with treatment protocols.
• Self-medication is strictly prohibited. All medicines being taken must be declared at the time of admission, and any ongoing treatment must be continued only under the supervision of in-house doctors.

3. Food & Beverage Policy

• Tea, coffee, and aerated soft drinks are restricted. Guests are advised to stop tea and coffee consumption at least 3–4 days prior to their arrival to avoid withdrawal symptoms like headaches during detox.
• Outside food or beverages are not permitted in the premises.
• Alcohol, cigarettes, pan, gutka, or any form of nicotine or addictive substances are strictly prohibited. Nirvana follows a Zero Tolerance Policy. Guests or attendants found consuming or possessing these will be immediately expelled without refund.

4. Dress Code & Attire

• Guests must wear loose, comfortable cotton clothing (kurta–pyjama or salwar–kameez). A pair of woollens is recommended during winter or rainy seasons.
• Shorts and sleeveless clothing are strictly not allowed.
• Comfortable footwear is required for the treatment section, and walking shoes are recommended for outdoor activities.

5. Use of Electronics

• Mobile phones, laptops, and electronic devices are not allowed during treatments, yoga, or meditation sessions.

6. Safety, Security & Conduct

• Guests are not permitted to leave the premises without permission from the concerned authority.
• Kindly avoid bringing valuable ornaments or jewellery. The management is not responsible for any loss of valuables.
• Jal Neti, yoga, meditation, and health & wellness talk are considered an essential part of the healing process and are therefore compulsory, unless exempted by your doctor.

7. General Policies

• Treatment continues on Sundays; there are no weekly holidays at the centre.
• Admission rules, tariffs, cancellation policies, and other regulations are subject to change without prior notice.
• In case of disputes, the management’s decision will be final and binding.